Physical Accessibility
Ratby Medical Centre can be easily accessed on foot or by vehicle where there is free parking available and also dedicated disabled spaces. There is an accessible toilet including changing facilities can also be accessed off the main waiting room.
Our reception desk has a hearing loop installed to help our patients with hearing loss.
There is touch free entry to the surgery with auitomatic doors and ample seating in the waiting room providing easy access for wheelchair users.
Access to clinician rooms are wheelchair friendly.
We encourage all patients with accessible needs, to inform a member of the reception team if there is any further support we can offer.
Online Accessibility
Patients of Ratby Medical Centre can now have online access. This access allows patients to view their medical records, book or cancel appointments or order prescriptions.
Patients can find the information regarding online access within this website.
We understand that not all patients have online access therefore we are always happy to assist in any queries that may arise either by telephone or in person. There is a range of forms that we sometimes ask patients to complete, these can also be accessed at the Reception desk or our reception team will happily assist you in printing and completing these if appropriate.
We always encourage our patients of the practice to inform us of any difficulty they may encounter or any problems that may arise when using the online facility by calling the practice or attending and speaking to one of the reception team who are always happy to help.
Translation Services at Ratby Medical Centre
At Ratby Medical Centre, we are committed to providing accessible healthcare for all our patients. We are pleased to offer translation services to ensure clear and effective communication. Our practice utilises Word360, a widely used service across the NHS, to provide high-quality language support. This srvice includes the use of expert translators for a wide range of languages to assist non-English speaking patients.
To book an appointment with translation services, please contact our reception who will ensure you have additional appointment time or prebook the required interpreter. We are here to support your healthcare needs and ensure you have the best possible experience at our medical centre.
