We’ve been listening to your feedback….

We are pleased to announce that we will be making changes to the way that our appointments are booked with GPs, clinical pharmacists, first contact physiotherapists and our other allied healthcare professionals.  We’ve heard your feedback about long wait times on the phone and the challenge of booking appointments.  That’ why we’re introducing a new appointment system using RapidHealth total triage starting 4^th March 2025,

This system is designed to make booking appointments faster, easier, and more convenient for everyone.  Whether you need to see a GP, nurse, or receive advice from another healthcare professional, RapidHealth will help us to prioritise your care effectively.

What is RapidHealth Total Triage?

RapidHealth Total Triage is an online system that allows you to tell us about your symptoms or healthcare needs at a time that suits you. Our online consultation forms provide us with key information about your problem, to ensure you’re directed to the most appropriate care.

You’ll no longer need to call the practice to secure an appointment. Instead, you can submit your request online, and we’ll respond with next steps as quickly as possible. 

How Does It Work?

Starting 4^th March 2025, here’s how you can book an appointment using RapidHealth: 

1. Visit Our Website. 
2. Complete a Short Online Form – Tell us about your symptoms or healthcare concerns. 
3. Our Team Reviews Your Request – Based on the information you provide, we’ll prioritise your care and recommend the next steps. 
4. Get a Response – You’ll receive a response via text, email, or phone, letting you know what to do next—whether that’s booking an appointment, receiving advice, or being directed to another healthcare service.  You can also be sent  link for you to directly book your appointment.

 What if I don’t have internet access or can’t use this?

If you don’t have internet access, don’t worry—you can call the practice, or come in person to the reception desk and our staff will help you complete the form over the phone or in person.

Why Are We Making This Change?

We’re introducing RapidHealth to improve your experience and ensure you can access care more efficiently. Key benefits include: 

• No More Waiting on Hold – Submit your request online, without needing to phone the practice. 
• Quicker Access to Care – We can assess your needs promptly and ensure urgent cases are prioritised. 
• Improved Efficiency – By gathering information upfront, we can direct you to the right healthcare professional, saving time for both patients and staff. 
• Reduced frustrations directed towards our reception staff.

This is part of a scheme with several practices who will also be involved during this time across Leicester, Leicestershire and Rutland.  It has been used in other areas of the Country with great results for both patients and practice teams.

Common Questions & Answers

Do I have to use the online system?

We encourage all patients to use RapidHealth as it’s the quickest and easiest way to access care. However, if you’re unable to use the online system, you can still contact us by phone or come to the surgery in person, and our team will assist you by completing the same form.  Your answers help us find the right appointment and right clinician for you.  This also means your clinician will have the relevant information prior to your appointment, enabling them to have more time to provide quality care to you.

What if I don’t have internet access? 
If you don’t have internet access, don’t worry – you can call the practice, and our staff will help you complete the form over the phone. 

Will I get an appointment quicker if I speak to reception instead?

The reception team will no longer be making GP appointments with patients directly. All methods of completing the triage forms, either online, in person or over the phone will be assessed equally. 


What if I need an appointment urgently?
The online form includes questions to help us identify urgent cases. If your symptoms require immediate attention, we’ll ensure you’re seen as soon as possible.

What if I have more than one medical issue that I need help with?

Please only submit one medical issue per Triage form, so that you can add sufficient detail for each problem, to allow our GPs to appropriately deal with your request.

What is self-booking?

Our team may send you a text message inviting you to book your own appointment online by clicking on a link and selecting an appointment time suitable for your needs.

We understand that change can be difficult, but we believe that this new approach will ensure that your needs are met safely and efficiently. We are committed to delivering a robust service to our patients, and we believe that this new strategy will help us achieve this goal.

Thank you for your patience whilst we move to an improved system and apologies in advance of any disruption during these essential upgrades.