Feedback & Complaints

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Your feedback shapes the future of our services! Your thoughts, experiences, and suggestions are invaluable in helping us improve and provide the best possible care. Whether it's a compliment, a concern, or a recommendation, your feedback matters. Help us continue to make a positive impact on healthcare by sharing your voice today
Test Results

GP Patient Survery

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice. 

Click here to see some core information about how the surgery performed last year.

survey

The latest results of our Friends and Family test can be seen below.  This question asks:

'Thinking about our GP practice, overall, how was your experience of our service?'

concern

As from 1 July 2023 there are two ways that you can make a complaint:

  1. You can complain direct to Ratby Medical Centre (click here for information on this)    OR
  2. You can complain to Leicester, Leicestershire & Rutland Integrated Care Board (LLR ICB).  You can finddetails about this by clicking here.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact Sheila Adcock - practice Strategy Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or down load the leaflet below.

Patient Complaints Leaflet